Support
How can we help?
Replies come from us, two brothers behind the emails. No chatbot, no mysterious ticketing.
General support
Bugs, usage questions, login/sync issues.
Suggestions and feedback
Ideas, feature requests, partnerships.
Privacy and LGPD
Requests regarding personal data.
Frequently asked questions
How do I cancel a subscription?
Subscriptions are managed directly via the App Store or Google Play. On iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments and Subscriptions → Subscriptions.
I deleted the app and want to restore my purchases. Is it possible?
Yes. Reinstall the app, open the purchase/subscription screen, and tap "Restore purchases". Apple/Google detect you've already bought it and unlock the content without charging again.
Does my data persist if I reinstall the app?
It depends. Apps using iCloud (e.g., Avori, Nota Vault) sync your data in your Apple account and restore on reinstall. Purely local apps lose data on uninstall — check the app's App Store description.
I found a bug. How do I report it?
Email suporte@cappriola.com with: app name, version (visible in Settings or the About screen), device model, description of what happened, and screenshots or video if possible. We reply within 2 business days.
I want to suggest a feature.
We love suggestions. Email feedback@cappriola.com with the app name and the idea. We read everything (and reply to almost everything).
Do you have Android / web versions?
Several of our apps are also on Google Play, and we're planning web versions for some. Check each app's page to see where it's available.
Support by app
Each app has its own page with technical info and more details.